New Clients

We provide in-YOUR-home pet sitting & dog walking services throughout north Clermont, Minneola, Montverde, Groveland, and Mount Dora, Florida.

*For visits outside our immediate service area, a service fee may apply.

1. Complete the initial New Client form on the "Contact Us" page, then SUBMIT

2. Once we review your form, we will reach out to you via text/email to schedule time for a quick phone chat so we can discuss your pet care needs and determine if our services meet those needs.

3. If it's a go, we will send you a link to setup your client profile on our Time to Pet platform. If it's not a go, we may be able to recommend another professional pet care provider that can meet your needs.

4. Once your online client profile is completed, we can setup time for a Meet & Greet in your home (no charge). This meeting is required before any service can be provided.

5. When the Meet & Greet is wrapped up, you will have professional pet sitters at your service.

WiseDog Pet Care offers a variety services that can be combined in order to meet your pup's needs.

• Our standard in-YOUR-home visit for vacationers is 30 minutes, however, we also offer 45 and 60 minute visits as well. You may want to vary the visit times depending on what your pup needs.

• The 30-minute visit can be used as a midday check-in for letting your pup out in the backyard or taking a walk. When used as a midday break, we have clients that schedule services Monday - Friday, and those who schedule us for a couple days here and there. Our midday service hours are between 11 am. - 2:30 pm., however, visits can also be scheduled before or after the midday time frame.

• For shy kitties or small critters, we offer a shorter 15 minute visit. Unfortunately, the 15-minute visit cannot be used for dogs.

• We also offer an Extended Stay option for day and night. The Day Stay is from 7 am. - 7 pm., and the Night Stay is from 6 pm - 6 am. The Day and Night Stays can be combined for 24-hour care. Within either time frame, the pet sitter may have to leave to care for other furry clients. For the Day Stay, the caregivers time away will be no longer than 4 hours and for the Night Stay, no longer than 3 hours.

Clients can use a combination of services for vacation purposes. Some choose to use 45-minutes for mealtime visits and add in a Day Stay once or twice during their time away, just to provide additional companionship for the pup.

Unlike many professional pet sitters, we do not charge per pet. Almost all of our visits can be successfully completed within our standard 30-minute time frame, however, if the number of furkids, and their required care routine, cannot be handled appropriately in a 30-minute visit, then we will discuss requiring extended time (45/60 minutes) to complete the visit.

Yes, in order to maintain a standard of care, we require our cat friends to have at least 1 daily visit. For our doggy pals, we require a minimum of 3 visits a day. These daily visit requirements can be adjusted on your travel days depending on when you leave and return home. This visit frequency is essential to maintaining the physical and mental wellbeing of your furry companions while they are in our care.

While we do not prefer to share the care of your pets with other family members/neighbors, we do realize you may want another familiar face to check-in on your pets. Please note, however, if a third party is used, we require notification of the visit via notes in the home, or through text, so we are aware of all activity regarding your pet's care. As well, if a person outside of WiseDog Pet Care assists with your pet's care, we cannot be held responsible for any damages or injuries to your home or pet.

We have 5 defined windows of time:

Early Morning: 6 am - 8 am

Mid-Morning: 8:30 am - 10:30 am

Midday: 11 am - 2:30 pm

Late Afternoon: 3:00 pm - 5:30 pm

Evening: 6 pm - 8:30 pm

No more than 12 hours will pass between the last visit in the evening and the first morning the following morning. For example, if your pooch is visited at 8pm Monday night, the sitter will arrive to your home no later than 8am Tuesday morning.

Payment is due before service begins. Clients will receive an invoice through their Time to Pet portal and can pay via credit/debit card online, direct withdrawal from your bank account, or leave cash/check (payable to WiseDog Pet Care) on the first visit. We are also able to accept payment through Zelle.

You may incur extra fees if you are out of our primary service area of north Clermont, Minneola, Montverde, and Groveland, Florida

Starting in 2025, holiday service charge of $10 will be added to each visit on the following holidays:

Thanksgiving

Christmas Eve

Christmas Day

New Year's Eve

New Year's Day

Since we understand what it's like to have a busy and ever-changing schedule, we have implemented and extremely flexible cancellation policy as compared to fellow pet care professionals:

Midday Visits (daily/weekly clients):

If a Client cancels a Midday visit we will credit the visit. However, if the cancellation was not communicated in a timely manner, and we show up at your home for the visit that is no longer needed, you will not receive credit for that day's visit.

In-Home Visits for Vacation:

In the event a Client needs to cancel a series of In-home Vacation visits or Day Stays, 48 hours notice is needed. If the cancellation comes less than 48 hours before the first visit, a Client will be charged a full day's visits (3 visits) at their current rate.

Night Stays:

Our limited availability for this popular service means that we can only fulfill one client's overnight request at a time and are often turning away work when we commit our time & attention solely to one Client's household; therefore, we require 10% of the invoice as a reservation hold at the time of booking. If the service is canceled within 7 days of the service, the client will forfeit the reservation hold.

If we are accessing your home through the use of a keypad on your front or garage door, we require a second way to access your home in case the keypad or garage door malfunctions. Our clients, who use these methods, generally hide-a-key that we can use as a backup.

If we are accessing your home using a key, we ask to use a realtor lockbox that can be attached to something sturdy on your property. We can provide a lockbox if you don't have one. Many of our clients will place these lockboxes on hose bibs, on their patio, or behind their backyard fence. It does not need to be placed on your front door.

Through our client software, Time to Pet (TTP), you can do it all. We request communication to occur through the instant messenger feature on the TTP app so that all team members can stay in the loop regarding your pet's care. If your need is more urgent, please text us at 321.800.8862.

Through Time to Pet, you can request, change, cancel or pay for services, sign our agreements, receive important company updates, and keep your records updated so that your sitter is always in-the-know when it comes to caring for your pet and home.

If needed, please make sure to specify your preferred visit time in the Notes section of your request and remember we operate on a two-hour window (one hour on either side of your desired time.) We do our best to accommodate your requests, however, it is not always possible. Our daily route is often dictated by visit locations and medically needy situations.

If you request a service date that is less than 48 hours away, you will not be able to request service through Time to Pet; instead, please text us at 321.800.8862. We will check availability and take care of the scheduling.

While we try to accommodate our client's time preferences, we do operate on a two-hour window to allow us some wiggle room in case a preceding visit, or travel, takes longer than anticipated. For example, if your preference is a dinner visit at 5:00, your service window would be considered from 4 pm - 6 pm.

If you are delayed by a travel situation, let us know and we will continue to visit your pet until you are safe and sound at home. You will be billed for these extra visits.

If you decide to come home early from your trip on your own accord, unused visits will not be credited.

If you are forced to come home due to an emergency, unused visits will be credited to your account. Those credits must be used within 6 months, or they will expire.

We collaborate with other professional pet sitters in the area, so in the case of an emergency (illness, car accident, etc) where neither Bill nor I can complete the visit, we will let you know and explain how coverage will be provided to ensure service is not interrupted.

Yes, not only do we seek out candidates with pet care experience, they also agree to a criminal background check.